Privacy Policy

Privacy Policy

**Introduction**

Charimo Travel Solutions is committed to protecting the privacy of our customers, partners, and visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our services, you agree to the terms outlined in this policy.

**1. Information We Collect**

We may collect and process the following types of information:

1.1 **Personal Information**: This includes, but is not limited to, your name, email address, phone number, postal address, date of birth, passport details, and payment information.

1.2 **Travel Information**: Information related to your travel plans, such as destination, itinerary, preferences, and booking history.

1.3 **Technical Data**: This includes your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

1.4 **Usage Data**: Information about how you use our website, products, and services.

1.5 **Marketing and Communications Data**: Your preferences in receiving marketing from us and your communication preferences.

**2. How We Use Your Information**

We use the information we collect for the following purposes:

2.1 **To Provide Services**: To process your bookings, manage your travel arrangements, and provide customer support.

2.2 **To Improve Our Services**: To enhance our website, products, and services based on your feedback and usage patterns.

2.3 **To Communicate with You**: To send you updates, newsletters, promotions, and other information that may be of interest to you.

2.4 **For Marketing Purposes**: To inform you about offers, products, services, or events that we believe may be of interest to you.

2.5 **To Comply with Legal Obligations**: To comply with legal and regulatory requirements, including reporting to authorities.

**3. Sharing Your Information**

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:

3.1 **Service Providers**: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, travel partners, and IT service providers.

3.2 **Legal Requirements**: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

3.3 **Business Transfers**: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

**4. Data Security**

We implement a variety of security measures to protect your personal information. These measures include encryption, secure servers, and access controls. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

**5. Retention of Your Information**

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

**6. Your Rights**

You have the following rights regarding your personal information:

6.1 **Access**: You have the right to request a copy of the personal information we hold about you.

6.2 **Correction**: You have the right to request correction of any inaccurate or incomplete personal information.

6.3 **Deletion**: You have the right to request that we delete your personal information, subject to certain exceptions.

6.4 **Objection to Processing**: You have the right to object to the processing of your personal information in certain circumstances.

6.5 **Data Portability**: You have the right to request the transfer of your personal information to another organization, or directly to you, under certain conditions.

**7. Cookies**

Our website uses cookies to enhance your experience. Cookies are small data files that are placed on your device when you visit a website. You can manage your cookie preferences through your browser settings.

**8. Changes to This Privacy Policy**

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

**9. Contact Us**

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Charimo Travel Solutions
Office F12 First Floor
Smutspark Building
Cnr Northey & Smuts Ave
Witbank
1039

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